Resume

This page contains the most up to date professional and career oriented skill-set and achievements.

Professional Summary

  • Experience with in-depth troubleshooting of Windows Desktop and Server OS, including Proc Mon, Task Scheduler, the Event Viewer, Windows Server Backup, DHCP/DNS/AD/Group Policy, the Registry, and File Servers.
  • Familiar with command line utilities for scripting and programming such as Python, PowerShell, and Bash.
  • Proficient in networking schemas and protocols, such as firewalls, subnetting (CIDR), VPNs, VLAN tagging, and more!
  • Network and server/application infrastructure disaster recovery planning and execution.
  • Expert in implementing ITIL best practices in a service desk to decrease resolution time and increase customer satisfaction.
  • Innovative redesign to knowledge-base articles and information management.
  • Proven leadership in managing projects such as software implementation, security audits, administrative re-organization.
  • Built server and networking infrastructure (New AD/migration, router/firewall, switches, and application software) for the SMB environment pursuant to HIPAA guidelines.
  • Unparalleled dedication to Information Technology as a field and an unwavering resolve to get the job done right.
  • Hackathon winner for a simulated phishing attack learning platform built with the open-source Gophish framework.

Technical Skills and Tools

  • Diagnostics/Repair: ProcMon, Event Viewer, DISM/SFC/CHKDSK and SpinRite
  • Firewalls/Networking Appliances: Netgear, Cisco, WatchGuard
  • Programming Languages: Python, PowerShell, Bash, CMD, XML/CSV, and SQL
  • Productivity Applications: MS Office, Office 365, G Suite and Sharepoint
  • Remote Connectivity and Management: RDP, PSRemoting, ConnectWise Automate, ConnectWise Control, Teamviewer, Putty, and GoTo Assist.
  • Operating Systems: Windows (XP, 7, 8, 10, Server 2008, 2008R2, SBS 2011, 2012, 2012R2 and 2016), Debian
  • Ticketing: Salesforce, ConnectWise Automate, TeamWork Desk, GoTo Assist Service Desk

Experience

  • Systems Administrator at Audigy (1 year)
    • Design, deploy, maintain, and secure networking and server infrastructure (firewalls, physical/virtual servers, VPNs).
    • Consult with SMBs to adhere to HIPAA policies and obtain PCI compliance.
    • Serve as Tier 3 escalation point for the general Helpdesk.
  • Technical Support Specialist at DesktopShipper (1 year)
    • Developed software installation packages and Python scripts to solve internal inefficiencies.
    • Troubleshot API errors (JSON, Base64).
    • Performed QA for new development releases.
  • Kitchen Staff at Vancouver Pizza Co (2 years)
    • While earning my Associates degree, I started as a busboy and worked up through the ranks to Dishwasher, Line Cook, Prep Cook, and Server. Quickly learning each position, I also helped administer the POS system and performed daily cash-out/tip-out.

Education

  • Bachelor’s of Science in Cloud and Systems Administration: Western Governors University (present, Senior)
  • Associate in Arts: Clark College, 2017

Achievements

  • Eagle Scout
  • CompTia Security+
  • CompTia Project+
  • CompTia Linux+
  • CompTia Network+
  • CompTia A+
  • CompTia Cloud Essentials
  • LPI Linux Administrator
  • LPI Linux Essentials
  • ITIL Foundations in IT Service Management
  • CIW Site Development Associate

CompTia Stackable Certifications

  • Secure Infrastructure Specialist – CSIS
  • Linux Network Professional – CLNP
  • IT Operations Specialist – CIOS
  • Systems Support Specialist – CSSS